Refund and Cancellation Policy

1. Purpose

This policy explains how N V VENTURE handles appointment cancellations, rescheduling, project cancellations, recurring-service cancellations, refund requests and service credits. N V VENTURE provides professional services rather than physical products. Refund eligibility depends on whether work has begun, time or capacity has been reserved, deliverables have been provided, third-party expenses have been committed and the applicable proposal or agreement.

2. Consultation Rescheduling

A client may request rescheduling by contacting support@nvventure.com. Where a consultation has a booking fee:

• One rescheduling request made at least 24 hours in advance will normally be allowed without an additional booking fee.
• Cancellation made at least 24 hours in advance may qualify for a refund, less non-refundable processing costs.
• Cancellation made less than 24 hours before the appointment may result in forfeiture of the booking fee.
• A missed appointment may be treated as a late cancellation.

3. Cancellation Before Work Begins

When a client cancels before work begins, refundable amounts will generally be returned after deducting applicable non-refundable third-party charges, payment-processing costs not returned to N V VENTURE, approved purchases, discovery or assessment work already completed, planning already completed and reserved-capacity charges clearly identified as non-refundable.

4. One-Time Remote-Support Sessions

5. Projects and Digital Marketing Services

If a project is cancelled after work begins, the client must pay for completed work, approved work in progress, time already spent, discovery and strategy, approved revisions, reserved capacity where disclosed, deliverable work that can reasonably be supplied, approved expenses, third-party commitments and necessary closure or handover work.

Any remaining refundable balance will be calculated after these amounts are deducted. A deposit may be non-refundable where the proposal states that it covers onboarding, discovery, initial work, reserved production capacity or third-party commitments.

6. Completed Work

No refund is normally available for work that was properly authorized, completed within the agreed scope, delivered, published or implemented, or already used by the client. A client should promptly report a material difference between the written scope and delivered work. Where reasonably possible, N V VENTURE's first remedy will be correction or reperformance.

7. Recurring Services

Recurring services may be cancelled according to the notice period in the applicable proposal or agreement. If no notice period is stated, 30 calendar days' written notice is required. Fees already paid for a billing period in which services have begun are generally non-refundable.

N V VENTURE will normally continue supplying included services through the paid period unless the parties agree otherwise, the client materially breaches the agreement, continuing the service would be unlawful or unsafe, or required access is withdrawn. Unused monthly capacity does not roll over unless the applicable plan expressly allows it.

8. Advertising Spend and Third-Party Costs

Advertising spend, domain registration, hosting, software licenses, premium plugins and themes, stock media, email or SMS usage, platform fees, payment-provider charges and approved contractor or vendor expenses are normally non-refundable once paid or committed. Any third-party refund is subject to that provider's terms and processing period.

9. Client Delay or Non-Cooperation

A refund may be reduced or refused where the service cannot be completed because the client does not provide required access, content or timely approvals; supplies inaccurate information; misses scheduled sessions; revokes access after work begins; requests work outside the approved scope; supplies unlicensed or unlawful material; fails to maintain required backups; or prevents reasonable completion of the work.

If a project remains inactive because of the client for more than 30 calendar days, N V VENTURE may close the project and invoice completed work. Restarting a closed project may require a new schedule, revised pricing and a disclosed reactivation fee.

10. Cancellation by N V VENTURE

N V VENTURE may cancel or refuse work where the request is unlawful, the client's authority cannot be verified, payment is not received, continuing work creates an unreasonable security risk, the client behaves abusively, the client materially breaches the agreement, the work requires unagreed regulatory controls or a necessary third-party service becomes unavailable.

If N V VENTURE cancels without client fault before performing prepaid work, the unused applicable fee will be refunded. Amounts relating to completed work and non-refundable third-party costs remain payable.

11. Refund Request Procedure and Review

A refund request must be sent to support@nvventure.com and should include the client business name, invoice or transaction number, service date, amount requested, reason for the request and relevant supporting information. Requests should be submitted within 14 calendar days after the relevant service, cancellation or disputed delivery unless applicable law requires a longer period.

N V VENTURE may review the applicable proposal, Remote Access Consent records, support notes, time records, deliverables, client communications, third-party costs and payment-provider records. Approval of a refund does not constitute an admission of wrongdoing or liability.

12. Refund Processing and Service Credits

Approved refunds will normally be initiated within 10 business days and returned through the original payment method where reasonably available. Banks, card issuers, payment providers and international transfer providers may require additional processing time. Currency fluctuations and non-refundable processing fees may affect the amount ultimately received by the client.

Where appropriate, N V VENTURE may offer a service credit. A service credit must be confirmed in writing, is not transferable unless agreed, has no cash value and must be used within the stated validity period. A client is not required to accept a service credit where applicable law requires a monetary refund.

13. Statutory Rights and Contact

Nothing in this policy excludes or restricts a right or remedy that cannot legally be excluded.

N V VENTURE

Ghaziabad, Uttar Pradesh, India 201016

Email: support@nvventure.com

Website: nvventure.com